FAQ's

CUSTOMER SERVICE //

PIPIRIPAU
Our belief wasn't meant to be understood or followed by everyone, a few are born with it, others work hard to gain it.

Our belief is not about wealth, not about social status, not about physical appearance. Residing among beautiful women is just the tip of the iceberg, its roots grow deeper.

They grow out of necessity, for those of us who at times need reminding that we can be who, what, and wherever we choose to be.

Our belief is about GUTS and CONFIDENCE to overcome any obstacle, even when the odds are stacked up against us.

Being CHARISMATIC is more than a smooth talker, its about being a smooth walker. Sweeping the world off its feet, when its feet haven't been swept.

But above all, its about being our BEST SELVES no matter how good or bad times may be.

This humble belief of ours is what we call... PIPIRIPAU.


ORDERING & SHIPPING

Is your website secure?
Pipiripau takes website security issues very seriously and uses the latest industry-standard SSL (secure sockets layer) encryption to protect your personal information. Please notice the small pad-lock icon in the locked position that will appear in the lower- right corner or upper-right corner of your browser during each of the pages checkout process.

How do I buy from Pipiripau.com?
It's really easy to order online, my grandma ordered one while drinking a margarita on the rocks... if she can do it, ANYONE can do it!

Check out our "SHOP" and click on the item you're interested in. From the product page, select the size you want. When you're ready to order, just click on "Checkout", if you want to continue shopping (which I know you do!!!) click on the "X" in the bottom corner. Once at the checkout page, fill out the form with your email, address, type of shipping, etc., once finished filling out the form, hit the "Confirm Your Order" button!

That’s it! Pipiripau's workshop will process your order, and our gorgeous models will give your purchase the Pipiripau touch. As soon as you get your first, second, or 50th Pipiripau product you will be ready to chase tail or let the tail chase you.

What currency is used on the site?
The currency used in our site is in ($) U.S. Dollars.

What payment methods do you support?
We currently accept Visa, Mastercard, American Express, Discover, and PayPal

Do you ship internationally?
Yes we do!!! we accommodate all Pipiripau from every corner of the world.


PRODUCTS

How do I find my size?
Don't know how to find your size? don't worry about it, check out the size chart HERE

You can also find a link to our size chart on each item's page. Click on the link that says "view fit guide" to pull up the size table. Compare your body measurements to the measurements of each size to find the size that best fits you. To determine your chest measurements, measure under your arms around the fullest part of the bust.

American Apperal shirts come fitted, meaning you may want to order a size up if you are in between sizes or if you like them loose.

Please note, our products may shrink half a size after washing. Machine wash cold and tumble dry low to lessen shrinkage.

If you ordered a size and aren't happy with the fit, feel free to return or exchange within 15 days. Make sure you check out Pipiripau's RETURN POLICY before returning the item.


What are the washing instructions?
All our Pipiripau products, are made with American Apparel's 100% preshrunk combed cotton knit fabric. Expect about 5-7% (about a half a shirt size) shrinkage after a normal wash. Wash warm, dry low. Although you should not expect significant fading, wash colors separately from whites, especially on the first wash.

What are your tees made of?
We print our designs on American Apparel blanks. American Apparel shirts are some of the softest, smoothest, and best-looking T-shirt available. They are made of 100% Fine Jersey cotton, combed for softness and comfort.


TRACKING & RETURNS

How do I look up my order number?
As soon as you make a purchase, you will receive an email with all your purcahse info., including your order number, if you loose or forget your order number, you can contact us and we will happily re-send it to you.

How do I track my order?
All our orders are shipped through USPS/UPS, we will email you a tracking number as soon as the item has been shipped (tracking may not be available outside the U.S.) we ship items 1-2 business days from date of purchase.

How do I cancel or change my order?
If you want to cancel or change your order, you may do so by contacting our Customer Service Deptartment. We cannot change or cancel orders once they have left our shipping department. But you can return or exchange your item(s) once you receive them. See our RETURN POLICY.

What if I have a question or problem with my order?
Excellent question, all you need to do is go to our CONTACT US page and shoot us an email, we'll be more than glad to help you out with whatever issue you may be having.

What is your Return Policy?
CLICK HERE to check out our Return Policy.

Where can I print out the Return Form?
To print out our return form CLICK HERE.


PRIVACY POLICY & TERMS OF USE

What is your privacy policy?
CLICK HERE to view our Privacy Policy.

What are your terms of use?
CLICK HERE to view our Terms of Use.


ALL OTHER QUESTIONS

Have a question we haven't answered?
Shoot us an email to info@pipiripau.com and we'll get back to you sooner than you think.

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