FAQ's

ABOUT PIPIRIPAU
What is Pipiripau?
Pipiripau is being your BEST self regardless of your social, economic, or physical appearance.

How do you pronounce Pipiripau?
Super easy: "p-p-d-pow"

Where are you based out of?
We are based out of Ventura and Oxnard, California.

Where do you sell your merchandise?
We currently sell our merchandise Online and at Pop-Ups throughout Southern Califas. You can check where we'll have our next Pop-Ups in the EVENTS page.

ORDERING & SHIPPING
Is your website secure?
Pipiripau takes website security issues very seriously and uses the latest industry-standard SSL (secure sockets layer) encryption to protect your personal information. Please notice the small pad-lock icon in the locked position that will appear in the lower-right corner or upper-right corner of your browser during each of the pages checkout process.

What currency is used on the site?
The currency used in our site is in ($) U.S. Dollars.

What payment methods do you support?
We accept all major credit cards such as Visa, MasterCard, American Express, and Discover or newer forms such as Apple Pay, Google Pay, and PayPal.

Do you ship internationally?
We ship to almost every country in the world.

PRODUCTS
How do I find my size?
Don't know how to find your size? don't worry about it, check out our fit guide HERE

You can also find a link to our size chart on each item's page. Click on the link that says "view fit guide" to pull up the size table. Compare your body measurements to the measurements of each size to find the size that best fits you. To determine your chest measurements, measure under your arms around the fullest part of the bust.

Please note, our products may shrink half a size after washing. Machine wash cold and tumble dry low to lessen shrinkage.

If you ordered a size and aren't happy with the fit, feel free to return or exchange within 15 days. Make sure you check out Pipiripau's RETURN POLICY before returning the item.

What are the washing instructions?
Wash warm, dry low. Although you should not expect significant fading, wash colors separately from whites, especially on the first wash. Expect about 5-7% (about a half a shirt size) shrinkage after a normal wash.

TRACKING & RETURNS
How do I look up my order number?
As soon as you make a purchase, you will receive an email with all your purcahse info., including your order number, if you loose or forget your order number, you can contact us and we will happily re-send it to you.

How do I track my order?
All our orders are shipped through USPS/UPS, we will email you a tracking number as soon as the item has been shipped (tracking may not be available outside the U.S.) We ship items 2-3 business days from date of purchase.

How do I cancel or change my order?
If you want to cancel or change your order, you may do so by contacting our Customer Service Deptartment. We cannot change or cancel orders once they have left our shipping department. But you can return or exchange your item(s) once you receive them. See our RETURN POLICY.

What if I have a question or problem with my order?
Excellent question, all you need to do is go to our CONTACT page and shoot us an email, we'll be more than glad to help you out with whatever issue you may be having.

What is your Return Policy?
CLICK HERE to check out our Return Policy.

Where can I print out the Return Form?
To print out our return form CLICK HERE.

PRIVACY POLICY & TERMS OF USE
What is your privacy policy?
CLICK HERE to view our Privacy Policy.

What are your terms of use?
CLICK HERE to view our Terms of Use.

ALL OTHER QUESTIONS
Have a question we haven't answered?
Shoot us an email to contact@pipiripau.com and we'll get back to you sooner than you think.